How to Get Support

Find answers to common questions or contact our team for assistance with onboarding, invoicing, or system access.

Frequently Asked Questions

How do I register as a new supplier?

Visit our "How to Get Onboarded" page for step-by-step registration instructions. You'll need to provide company information, documentation, and complete SLP-SAP data requirements. Contact our Supplier Management Team if you need assistance.
Who do I contact if my invoice payment is delayed?

For invoice or payment inquiries, contact our Accounts Payable team directly via email. Please include your invoice number and PO number in your message for faster resolution.
I'm having trouble with SAP – what should I do?

For technical issues with SAP or system access problems, contact our SAP Assistance team. They can help with login issues, system navigation, and technical troubleshooting.
What are the standard payment terms?

Standard payment terms are Net 90 days from invoice receipt. Payments are processed bi-weekly, subject to invoice accuracy. See our "How to Work with Eisai" page for complete payment information.
How long does supplier onboarding take?

Once you submit your complete registration and documentation, the approval process typically takes 5-7 business days. The approval is dependent on the correct submission of documentation by the supplier and the review of our Master Data Team. Incorrect information might extend the supplier onboarding process.
Can I update my company information after registration?

Yes, you can update your company information by contacting our Supplier Management Team. Provide the updated information and any supporting documentation as needed.